Terms of Use and Privacy Policy

These terms apply to your use of shriramhospitals.co.in, operated by Shri Ram Hospital, B-14 Shankar Garden, Vikaspuri, Main Najafgarh Road, New Delhi 110018 (“we”, “us”). By using this website you agree to them. If you do not agree, please do not use the website.

Terms of Use

1. About this website

This website gives general information about Shri Ram Hospital, our doctors, surgeries and services, and lets you request an appointment or contact us. Shri Ram Hospital is a NABH and ISO accredited 50 bedded multispeciality hospital, open 24 hours a day, 7 days a week.

2. Medical information disclaimer

The content on this website, including doctor profiles, treatment pages, blogs and videos, is for general education only. It is not a diagnosis, a prescription or a substitute for advice from a qualified doctor who has examined you.

• Do not delay or ignore medical advice because of something you read here.
• Results, recovery time and suitability of any treatment differ from person to person.
• In an emergency, do not use website forms. Call our 24x7 emergency helpline on +91 62623 04050 or visit the hospital immediately.

3. Appointments and call-back requests

Submitting a form on this website is a request for a call-back. It is not a confirmed appointment. Our team will contact you on the mobile number you give to confirm the doctor, date and time. Doctor availability and OPD timings can change.

4. Cashless treatment and government panels

Shri Ram Hospital is empanelled with CGHS, ECHS, DGEHS and Ayushman Bharat, among other panels. Cashless treatment is available only to eligible beneficiaries and depends on the rules, package rates, referrals and approvals of the relevant scheme or insurer. Please confirm your eligibility with our helpdesk before admission.

5. Acceptable use

You agree not to:

• give false, misleading or someone else’s personal details in any form;
• send spam, abusive messages or repeated automated submissions;
• try to damage, overload, scrape or gain unauthorised access to the website or its systems;
• use the website for any unlawful purpose.

6. Content and intellectual property

The text, logos, images, doctor photographs, videos and design on this website belong to Shri Ram Hospital or are used with permission. You may view and share pages for personal, non-commercial use. You may not copy, republish or sell our content without written permission.

7. Third-party services and links

Some features are provided by other companies, such as Google Maps, YouTube videos, Google Analytics and WhatsApp. When you use them, the provider’s own terms and privacy policy apply. We are not responsible for the content or practices of third-party websites we link to.

8. Limitation of liability

We try to keep the information on this website accurate and up to date, but we do not guarantee that it is complete or error free. To the extent permitted by law, Shri Ram Hospital is not liable for any loss arising from your reliance on the website content or from the website being unavailable. Nothing here limits any liability that cannot be limited under Indian law, including our duties as a healthcare provider to patients under our care.

9. Governing law and changes

These terms are governed by the laws of India. Courts at New Delhi have jurisdiction over any dispute, subject to any rights you have under applicable consumer protection law. We may update these terms from time to time. The date at the top of this page shows when they were last changed.

Privacy Policy

We respect your privacy and handle personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as they apply to us. This policy covers information collected through this website. Medical records created when you are treated at the hospital are handled separately under our clinical and confidentiality policies.

1. Information we collect

• Details you give us: your name, mobile number and message when you use the appointment, contact or feedback forms. Feedback forms also collect your ratings and comments.
• Technical data: your IP address, browser, device type, pages visited and how you reached the website, collected through analytics and server logs.
• Calls and messages: if you call us or message us on WhatsApp, we may keep a record of that contact to help you.

Please do not put sensitive medical details such as test results in website forms. Our team will ask for what is needed when they speak with you.

2. How we use your information

• To call you back, confirm appointments and answer your questions.
• To improve patient care and our services using your feedback.
• To understand how the website is used, fix problems and make it easier to use.
• To keep the website secure and prevent misuse.
• To meet legal and regulatory requirements.

3. Consent

When you submit a form, you agree that we may contact you by phone, SMS or WhatsApp about your request and process your details for the purposes above. You can withdraw your consent at any time by contacting us (see section 8). Withdrawal does not affect anything we did before you withdrew.

4. Who we share it with

We do not sell your personal data. We share it only as needed with:

• our own doctors, call-centre and administrative staff who handle your request;
• service providers that help us run the website and our enquiry systems, such as hosting, email and customer-relationship tools, who may use the data only to provide their service to us;
• analytics and advertising providers, such as Google, as described in the cookies section;
• courts, regulators or government authorities where the law requires it.

5. Cookies and analytics

Cookies are small files stored on your device. We use:

• Essential cookies that keep forms secure and working, including a session and security token, and a cookie that remembers you have already submitted a feedback form.
• Analytics and advertising tags from Google (Google Analytics and Google Ads) to measure visits and the performance of our campaigns.

The YouTube videos on our pages load only when you click to play them. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly. You can also use Google’s tools to opt out of analytics tracking.

6. Data security

We use reasonable technical and organisational safeguards, such as secure connections and restricted access, to protect your data. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.

7. How long we keep data

We keep your details only for as long as needed for the purposes above or as required by law. After that we delete them or remove anything that identifies you.

8. Your rights

Under applicable law you may ask us to:

• tell you what personal data of yours we hold and how we use it;
• correct or update inaccurate data;
• delete your data, unless we must keep it by law;
• withdraw your consent to being contacted.

To do this, write to admin@shriramhospitals.co.in from the contact details you used, or call us. We may need to verify your identity first.

9. Children

This website is meant for adults. If a request is for a child, it should be made by a parent or legal guardian, who is responsible for the details given.

10. Changes to this policy

We may update this policy as our services or the law change. The latest version is always on this page, with its date at the top.

Contact and Grievances

For questions about these terms, your data, or to raise a privacy concern, contact Shri Ram Hospital administration: